Warranties & Returns
Products installed by our team
At Landscape Direct we offer a full one year warranty on all orders placed with Delivery & Landscaping (Installed by our team). Please note failure to water any trees/plants may exclude you from receiving a warranty.
Products purchased with warranty
On all orders placed with the warranty option selected a full one year warranty is received. Please note failure to water any trees/plants may exclude you from receiving a warranty.
Products purchased without warranty
At Landscape Direct we understand that plants/trees sometimes don't survive the transplantation. If you placed an order for any trees/plants that do not survive with no warranty option selected we will happily replace the plants/trees at a discounted price.
Any order through landscape Direct has a 7 day return policy. This means you have 7 days after your order has been delivered to process a return. All plants must be in there original condition and properly watered from the day they were delivered. Please note a 10% restocking fee will be applied to all returns. To prevent returns we will send a picture of the plants you will be receiving to your email two days before delivery.