How do you ensure the quality of your plants?
At Landscape Direct we
ensure that all our plants are bought to bloom. With our 7-day return policy customers can be assured that they will have time to inspect their order and contact Landscape Direct to issue a return on any plants they may be unsatisfied with.
How do I get free shipping?
All orders over $100 will qualify for free shipping!
I received the wrong plant
Please contact our team and our staff with pictures and we can arrange for the correct plant to be delivered.
I am not sure what plant will work best for my Garden?
Either visit the home page to
access our personalized plant quiz to find what plant best suits your garden. Feel free to contact our team, they would be happy to answer any questions and
When does more selection arrive?
New inventory becomes available every week starting April 1st, once products are sold-out there will not be further stock until August.
What is your warranty policy?
Healthy Plant Guarantee:
Any plant that does not meet your satisfaction upon delivery can be returned for a full refund within 7 days of delivery
90 day replacement warranty for all 1 gallon, 2 gallon, 3 gallon, and 5 gallon plants
To pursue this guarantee, please send a photo to our team
Following the 90 day period, the replacement warranty will apply to the above plants at a rate of 50% of the purchase value within one year of your purchase date
Please note that the replacement warranty cannot be used to receive a refund on any purchases
Refunds must be requested within 7 days of plant delivery
Most trees are covered under a one year warranty allowing replacement at a discounted price of 50% of the purchase value
If your product is out of stock or not in season, your replacement will be processed when it becomes available
The warranty will be issued as a replacement tree and not as a refund.
Once you receive a replacement, it is not eligible for further replacement
Please note: Any replacements delivered under warranty are not eligible for further replacements
Annuals, hanging baskets, vegetables, japanese maples, & wire basket trees are not included. The absence of basic plant care is excluded from our warranty policy.
Can’t find what I’m looking for?
Send us an email with the plants you can’t find, and our team will reach out to our horticulture network in search of your desired plants.
How many cedars do I need for my landscaping project?
Determine the amount of space you have available to plant your Emerald
Cedars, how much spacing you want between each tree, and the height you want your tree(s) or hedge to reach. Keep in mind that Emerald Cedar trees grow approximately 6-12 inches per year after they are planted. If you have specific questions about a landscaping project, send us an inquiry form and our team will provide you with a response and recommendation as soon as possible.
How many Cedars do I need to create a hedge?
The number of trees you need for your project is determined by how much space you have available for your Emerald Cedars, and how much space is needed between each tree to achieve your desired visual appearance. The measurements below represent the distance from the tree centre.
Hedge: 2 ft spacing
Semi Private: 2.5 ft spacing
Stand Alone Tree: 3 ft spacing
Delivery & Shipping
Can I delay my delivery?
Yes, please contact our team and our staff can arrange an alternative date for your delivery free of charge.
How will my product be delivered?
To ensure the upmost care and quality of our products all orders are self-fulfilled by our knowledgeable staff direct to your door.
Where do you deliver?
We deliver all across Southern Ontario and the GTA. Some major cities we deliver to include Toronto, Oshawa, Pickering, Ajax, Markham, Brampton, Mississauga, Caledon, Barrie, Collingwood, Newmarket, Vaughn, Guelph, Kitchener, Burlington, Hamilton, Niagara and more.
Do you deliver to apartment buildings?
No, unfortunately given the nature of our products and delivery vehicles we are unable to fulfill orders to apartment buildings. Checkout out ThePlantCompany.ca for nursery products shipped through postal
How Long Will My Delivery Take?
Depending on your region deliveries will take 2-6 business days after your order has been placed.
What installation services does Landscape Direct complete?
Please contact our team and we would be happy to provide a
complete solution to your landscaping project. We also provide garden designing and consultation services to start your dream yard.
How do I order installation services?
Send us an email to firstname.lastname@example.org Include your name, phone number, address, and photos. Please specify either the number of emerald cedars you would like or the length of your area in linear feet.
Do I need to be home at the time of installation?
Yes, we recommend customers are home at the time of installation. However, if this is not possible, specific details and instructions can be communicated via phone or