We offer a 90-day replacement warranty for all 1-5 gallon plants, with a 50% discount on replacements within a year. This replacement warranty cannot be used to receive a refund on any purchases and annuals, hanging baskets, vegetables, herbs, and tree replacements are excluded from this policy. Our warranty policy does not cover the absence of basic plant care.

For tree purchases, most trees are covered under a one year warranty allowing replacement at a discounted price of 50% of the purchase value. If your product is out of stock or no longer in season, your replacement will be processed when it becomes available. The warranty will be issued as a replacement tree and not as a refund. Once you receive a replacement, it is not eligible for further replacement as replacements delivered under warranty cannot be replaced more than once.

Due to the nature of our products and packaging, we cannot accept returns. If you experience any quality issues upon arrival, please submit a claim with our Green Guarantee and we would be happy to help replace and/or refund your order. Unfortunately, we cannot accept returns on sale items or gift cards under any conditions.

Ordered the wrong plant? No problem! If your order hasn’t shipped yet, there is still time to change it - but please note this may delay your delivery. Once shipped, we are unable to cancel without a fee, and orders are typically shipped within 1-3 days.