You can track your order every step of the way from processing to delivery. See your current order status on our order tracking page.

Yes, please contact our team to arrange an alternative date for your delivery, free of charge.

To ensure the utmost care and quality of our products, all orders are placed in protective packaging and fulfilled by our knowledgeable staff. Our cardboard boxes are also made from 100% recycled materials and are recyclable.

Landscape Direct is proudly Canadian and we deliver plants to all 10 provinces in Canada as we strive to suit our customers needs across the country.

Yes, at this time we are able to deliver most of our potted products to apartments. Unfortunately, excluding trees or larger potted nursery product that we are unable to package. If you have any further questions or concerns, please contact our team directly.

If you’ve pre-ordered plants or trees, rest assured that we are on top of getting your order delivered in priority. We begin to ship out plants as frost advisories have been lifted in your respective area, to ensure that your order will thrive in delivery and when planted.

If you’re located in Ontario, your order will arrive in 2-4 business days from the date of purchase. If you’re located in Quebec, expect your order to arrive in 3-5 business days from the date of purchase. For the rest of Canada, our delivery times range from 4-8 business days from the date of purchase.

To track your order every step of the way, use our order tracking page and don’t hesitate to reach out to our team directly if you have any questions or concerns!

Our Green Guarantee ensures that you receive the best quality plants - If your plant arrives in poor condition, you can request a refund or replacement within 7 days.

Simply send us an email including a photo of your plant and we’ll either refund you or send you a blooming replacement free of charge. For more information on our warranty policies, please visit our warranty page.

At Landscape Direct, we make certain that all our plants are grown, packaged, and delivered with care and quality. If any plant arrives in poor condition, our Green Guarantee ensures that the customers have the opportunity to receive a refund or replacement.

We offer free shipping on all orders through our Bloom & Bee Membership. Find out more about becoming a member on our membership page.

Please contact our team directly including photos of the plant(s) that arrived and your order number, and we will be happy to help get the correct plant to your door.

For every plant, you can find a wide range of detailed information including key features. hardiness zones, sizing, planting guides, suggested plant pairings, care guides, and more to help you make the best and most informed decisions for your garden. If you have any additional questions, feel free to contact our team directly and we would be happy to provide you with more information so you can find your perfect plant!

Starting April 1st, new inventory will arrive every week until the end of planting season.

Our Green Guarantee ensures that you receive the best quality plants - If your plant arrives in poor condition, you can request a refund or replacement within 7 days. 

In addition, we offer a 90-day replacement warranty for all 1-5 gallon plants, with a 50% discount on replacements within a year. 

For more information and details on our Green Guarantee and Replacement Warranty policies, please visit our warranty page.

Please send us an email with the plant(s) you are looking for, and our team will do our best to get it sourced for you!

To join Bloom & Bee, add our membership to your cart for a one time fee of $49.99! You will only pay this once, which will give you unlimited access to all our exclusive membership perks.

Each membership includes a $5 automatic donation to Wildlife Preservation Canada, which will be made in bulk at the end of each year towards Bumble Bee recovery. Wildlife Preservation Canada works to protect endangered native bee species and other at risk pollinators through research, hands-on initiatives, and community involvement.

If you have joined Bloom & Bee before May 1st, then you can expect your gift box to be delivered with any pre-orders made starting in May. For all members joining after May 1st, your gift box will be shipped with your next order.

Members can email us on their birthday each year to receive a 10% off discount voucher, valid for a one month period.

Members only access to exclusive products and deals will be announced and promoted through email. Be sure to check your email (if you cannot find it in your inbox, check your spam) to stay updated with members only product launches and limited time deals and discounts.

Catalogues will be delivered digitally through email each season.

At the beginning of each year, members will receive their cash back through email on their total eligible purchases made as a member in the previous year.

To reach VIP status, you must spend over $1000 at Landscape Direct before November of each year. VIP status resets each year in December.

Become a VIP member before November of each year to receive the VIP gift box automatically delivered in the fall.