We have a 48-hour return policy, which means you have 48 hours after placing your item to request a return.
To start a return, you can contact us at sales@landscapedirect.ca. If your return is accepted, we’ll send you a full refund.
You can always contact us for any return question at sales@landscapedirect.ca.
Exceptions / non-returnable items
Return request placed after 48 hours cannot be returned. This is because we have already reserved your spot for delivery as well as picked your order. If you have any questions or concerns please contact us for assistance.
Unfortunately, we cannot accept returns on sale items or gift cards.
Installation cancellations can be made up until 14 days before Installation. Please note all installation cancellations will be charged 20% of the order value as products/dates have been reserved for your order as well as locates and work have been completed to set up your order.
Refunds
We will notify you once the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
